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About
the STIB

The Brussels Public Transport Company (Société des Transports Intercommunaux de Bruxelles – STIB) is an autonomous public company linked to the Brussels-Capital Region by a public service contract which establishes the respective duties and commitments of each party, every five years. The new contract, signed in 2023, covers the period 2024-2028. The Company is administered and managed by the Board of Directors, the Management Committee and the Chief Executive Officer.

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Business Plan 2025-2029

Following on from the Public Service Contract between the STIB and the Brussels-Capital Region, the company has drawn up a Business Plan for 2025-2029. This strategic plan was developed through a participatory process. Through concrete projects and quantified objectives, it defines the roadmap around which the entire company is called upon to converge.

Three strategic objectives underpin this plan:

  • Customers: improving the customer experience by focusing primarily on the quality of the services offered
  • Talent: investing in talent development to enable everyone to excel in their role
  • Sustainability: improving operational and financial performance to ensure the company\'s long-term viability.

Nine priority areas and 27 concrete initiatives stem from these objectives. Quantified targets enable progress on these various initiatives, which are driven by working groups, to be monitored.

From real-time disruption management to cost control, accessibility, technical skills training and data management, the STIB will continue its initiatives in 2026 to put a smile on its customers' faces, cultivate its talent and ensure its sustainability as a company.

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Conclusion

In 2025, the STIB can be proud of how far it has come: despite a challenging context in Brussels and in terms of its budget, the network has remained in high demand, and the modernisation process has continued. These results are based on the daily commitment of our teams and concrete advances for travellers, whether in terms of access to the network, quality of service or information.

Looking ahead to 2026, our ambition remains clear: to strengthen reliability and quality, while continuing to manage our resources responsibly.

As an essential public service, the STIB will continue to support Brussels in its social, economic and environmental transitions, remaining as close as possible to the needs of its customers.

With the trust of our travellers and the commitment of our staff, we are moving forward with determination and hope: together, we will continue to keep Brussels moving.

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Management bodies

Board of Directors

Management Committee

Chief Executive Officer

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Company structure

organigramme
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STIB’s values

STIB has defined 5 values which its employees are invited to make part of their daily professional practice:

  • Responsibility
  • Attention
  • Simplicity and discipline
  • Commitment and pride
  • Team spirit
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Board of Directors

The Board of Directors is responsible for adopting the company's budget, agreeing the annual accounts, concluding the management contract with the Region's government and controlling its proper implementation, and approving the collective labour agreements negotiated by the Chief Executive Officer. The Board of Directors also concludes agreements with the public authorities and contracts and agreements committing STIB for sums greater than € 2,479,000 and deals with issues not assigned to another body.

Management Committee

The Management Committee exercises senior executive powers over the company's management. It submits the operating budget to the Board of Directors and ensures its implementation. It adopts the monthly accounts, authorises borrowing and lines of credit, signs contracts which commit STIB for sums greater than € 743,680 and less than € 2,479,000, offers and accepts rental leases, decides on the acquisition or disposal of property, etc.

CEO

Chief Executive Officer

The Chief Executive Officer is responsible for the company's day-to-day management. To that end, he implements the decisions taken by the Board of Directors and the Management Committee, he places orders and concludes contracts which commit the company for sums not exceeding € 743,680. He receives any sums owed to the company, negotiates collective labour agreements with staff representatives, etc.

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Activity report 2025

About the STIB

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