The Brussels Public Transport Company (Société des Transports Intercommunaux de Bruxelles – STIB) is an autonomous public company linked to the Brussels-Capital Region by a public service contract which establishes the respective duties and commitments of each party, every five years. The new contract, signed in 2023, covers the period 2024-2028. The Company is administered and managed by the Board of Directors, the Management Committee and the Chief Executive Officer.
Every five years, STIB and the Brussels-Capital Region draw up a public service contract. This contract sets out the roles, responsibilities, commitments and priorities of each of the parties, in favour of the development of mobility in Brussels.
Signed in December 2023, the 2024-2028 public service contract serves as a framework for STIB's public service mission. The company has begun drafting a business plan which, through concrete projects and quantified objectives, will enable it to define an action plan around which the entire company is called upon to converge.
The 2025-2029 Business Plan was prepared during the course of 2024, among other things thanks to various cross-functional workshops organised within the company. This participatory process allows for a broader appropriation of the priorities and an individual commitment from each colleague at their level of responsibility. Regular and rigorous monitoring of the plan's progress is also planned. It is expected to come into force in the course of 2025.
Through the ’customer mission’, STIB intends to place its customers even more at the centre of all its actions, transforming each interaction into an opportunity to create value and build passenger loyalty. The first step was the creation of the Customer division in 2024, which will drive the customer dimension throughout STIB from 2025. It is structured around three main areas:
At the same time, the promotion of customer culture throughout the organisation is a major challenge for STIB, which is working to strengthen the links between teams in order to offer an optimal, unified and consistent experience to its passengers.
STIB has defined 5 values which its employees are invited to make part of their daily professional practice:
The Board of Directors is responsible for adopting the company's budget, agreeing the annual accounts, concluding the management contract with the Region's government and controlling its proper implementation, and approving the collective labour agreements negotiated by the Chief Executive Officer. The Board of Directors also concludes agreements with the public authorities and contracts and agreements committing STIB for sums greater than € 2,479,000 and deals with issues not assigned to another body.
The Management Committee exercises senior executive powers over the company's management. It submits the operating budget to the Board of Directors and ensures its implementation. It adopts the monthly accounts, authorises borrowing and lines of credit, signs contracts which commit STIB for sums greater than € 743,680 and less than € 2,479,000, offers and accepts rental leases, decides on the acquisition or disposal of property, etc.
The Chief Executive Officer is responsible for the company's day-to-day management. To that end, he implements the decisions taken by the Board of Directors and the Management Committee, he places orders and concludes contracts which commit the company for sums not exceeding € 743,680. He receives any sums owed to the company, negotiates collective labour agreements with staff representatives, etc.
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