If recruiting is a challenge, developing the skills of employees is also one. Every year, the STIB trains hundreds of new employees to drive its buses, trams and metro trains. In addition, continuing education is essential for growing into a position, acquiring new skills or moving to a new position within the company. New training courses are created each year according to the needs, the specific programmes which have been put in place, or the identified points for improvement.
In 2022, the Metro Training Centre trained staff with regard to the specifics required for the new M7 metro trains. It also prepared for the next phase of training scheduled for 2023, focusing on the new CBTC safety system as well as the new control system.
On the surface the return to a more vibrant city life has gone hand in hand with an increase in the presence of light users and car traffic on the public highway. The tram has developed a new training course for raising awareness among its drivers of the best practices to adopt in order to avoid accidents, but also to reduce their energy consumption by adopting a smoother driving style.
A tailored training programme aimed at helping field officers deal with gender-based harassment and welcoming and supporting victims began in 2022.
The leadership path, Drivin'STIB, which began in 2020, continued throughout 2022: nearly 500 people were trained while the leadership model was integrated into the training path for new managers.