Although it began with some reminders of the health crisis, the year 2022 was mostly about getting back to living in the city. The STIB has continued to implement numerous measures for the constant improvement of its transport offer, thanks to the involvement of those who make the network and its workings function, in the field or behind the scenes, 365 days a year.

In 2022, 705 new employees joined the STIB. At the end of the year, the Brussels public transport company had a total of 10,355 employees, or 10,113 full-time equivalents. This represents a growth in the workforce of +1.31% when compared to 2021.

These are the men and women who, on a daily basis, work for the mobility of Brussels and for the service of all those who move around the capital every day.

If recruiting is a challenge, developing the skills of employees is also one. Every year, the STIB trains hundreds of new employees to drive its buses, trams and metro trains. In addition, continuing education is essential for growing into a position, acquiring new skills or moving to a new position within the company. New training courses are created each year according to the needs, the specific programmes which have been put in place, or the identified points for improvement.

In 2022, the Metro Training Centre trained staff with regard to the specifics required for the new M7 metro trains. It also prepared for the next phase of training scheduled for 2023, focusing on the new CBTC safety system as well as the new control system.

On the surface the return to a more vibrant city life has gone hand in hand with an increase in the presence of light users and car traffic on the public highway. The tram has developed a new training course for raising awareness among its drivers of the best practices to adopt in order to avoid accidents, but also to reduce their energy consumption by adopting a smoother driving style.

A tailored training programme aimed at helping field officers deal with gender-based harassment and welcoming and supporting victims began in 2022.

The leadership path, Drivin'STIB, which began in 2020, continued throughout 2022: nearly 500 people were trained while the leadership model was integrated into the training path for new managers.

The STIB takes care of the well-being of its employees and provides them with support during difficult times, either through the support of social advisors or the psychosocial assistance programme. In order to better support the teams, the social advisors have been trained in mediation.

Field staff are particularly exposed to violence, both verbal and physical. Through a shocking campaign, the STIB shared this sad observation and called for more respect towards those who make Brussels move every day.

The year 2022 was also a year of return to normalcy for the staff. The STIB took the opportunity to thank every STIB employee for their commitment during the health crisis during a big staff party. Employees from all departments and all levels of the hierarchy were able to meet in a friendly atmosphere in the STIB Village especially designed for them during the Couleur Café festival.