STIB, a conscious choice
The 2019 satisfaction barometer, carried out annually by an independent consultancy, gives STIB an overall score of 7.1/10. 76% of respondents give STIB a score of 7 or more for the quality of service in general. This represents a 2% increase in satisfaction compared to 2018. Using STIB for travel needs is increasingly a conscious choice: 58% of travellers (+2% compared to 2018) say they use STIB for the advantages it offers. Environmental concerns are still cited most often, but respondents also mention personal and practical benefits: no parking issues, speed, low cost.Satisfaction with buses is increasing. Users give this mode of transport a score of 6.6/10 (6.4 in 2018). This is thanks to the investments in new vehicles and efforts by staff in maintenance and cleanliness. Similarly, the commissioning of two new tram lines (8 and 9) positively influences satisfaction with trams (7.1/10 versus 7 in 2018). The metro remains a victim of its own success: satisfaction with comfort during journeys is declining, especially during rush hour (6.5 compared with 6.6 in 2018). Fortunately, new metro trains are expected at the end of 2020, which will increase the capacity of the underground network in the coming years. 80% of respondents do not express concern for their safety. The feeling of security in the evening on the metro, as well as in stations, remains an area for improvement.