In 2019, net traffic revenues reached €225.1 million, an increase of 4% over the previous year. Prices have not been raised, but ticket sales have once again increased in volume. Among the categories of tickets that contribute most to this increase are classic full fare season tickets (+ 3%) - and more particularly monthly STIB season tickets (+ 5%), single trip tickets (+ 6%) - notably due to the success of Plaisirs d'Hiver and the effect of check out (validation at the exit) in the metro -, preferential fare season tickets (+ 8%) and multi-trip tickets (+ 3%).Rental income rose (+8.6%), primarily due to the rental of the new shopping areas and bicycle repair shops at De Brouckère and Bourse. Advertising revenues also increased (+5.6%).
In 2019, the business's operating expenses were €723 million. Salary costs (€556 million) were up on 2018, in particular following the increase in the workforce and the indexing of salaries.In terms of operating expenses (excluding staff costs), 2019 was characterised in particular by a fall in costs for electricity consumption, following the drop in energy costs. Fuel costs are also down, particularly following the introduction of hybrid and electric buses into the fleet.